PayClock Online Support

All inclusive support assures you complete peace of mind.

Free Setup and Installation

We are there with you when you are ready. Live telephone support and installation help with a US-based technician is included to get your new PayClock Online system setup and configured for your business. You receive Free technical support for the life of your PayClock Online subscription. The choice is yours as how you would like to communicate with a dedicated Lathem customer support agent, either via the telephone or online chat - or both! 

Online Support

You get online support and service throughout your time clock system ownership. This includes free online chat support Monday - Friday with a technical customer service expert to answer your questions. In addition, customers can register for a free account to access Lathem's large online Knowledgebase library of answers to FAQs, product manuals and documentation downloads. For trouble shooting and software assistance our expert customer service agents will remotely access your time clock system computer and guide you step by step within your PayClock Online software or quickly diagnose and fix most problems immediately. So you don't have to worry about being a software technical expert and can focus on running your business.

Warranty Service

Lathem's Warranty service is the leader in the industry and with its advance replacement policy.  If you experience a problem with a Lathem product while under a warranty or hardware service agreement, our experienced customer service agents will troubleshoot your problem. In most cases we can resolve the issue over the phone without any further inconvenience. If the product is found to be defective, we will immediately send you an advance replacement product to keep you operational.

No hassle Product Exchange

We offer 30-day money back guarantee.  Perhaps you purchased a Lathem product that is not quite a fit for your needs? No problem. If the product is still under warranty, our customer service team will work with you to easily exchange your purchased product for one that is a perfect match for your business requirements.

Trade-Up Program

The Lathem Trade-Up Program provides credit towards the purchase of the latest time clocks and time and attendance systems.  We give you special price discounts when you trade in your older Lathem products so you can take advantage of big savings on the purchase of new technology and product advancements.